Incentivio Status

All Systems Operational

Online Ordering Operational

Mobile App Operational

Web Ordering Operational

Communications Operational

Messaging Service Operational

Offer Service Operational

Loyalty Service Operational

Admin Dashboard Operational

Gift Card Service Operational

User Service Operational

3rd Party Systems Operational

Spreedly Core Transactional API Operational

Stripe API Operational

Links to Toast Status Page and Toast API Status Page Operational

Link to Qu Status Page Operational

Link to Revel Status Page Operational

Link to Spot On Status Page Operational

Other 3rd Party Systems Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 2, 2025

Scan to Pay Issue

Resolved - This issue has now been resolved. We are continuing to monitor to ensure no further disruption.
Sep 2, 11:21 EDT

Update - We are continuing to investigate this issue.
Sep 2, 10:04 EDT

Investigating - We are currently investigating an issue preventing Scan to Pay transactions and Loyalty lookup at the POS from processing successfully. We will update this page once the issue has been identified.
Sep 2, 08:49 EDT

Cloudflare and Toast Outage - Affecting APIs and Payment Processing

Resolved - This incident has been resolved.
Sep 2, 08:42 EDT

Update - We are continuing to monitor for any further issues.
Sep 2, 08:42 EDT

Update - We are continuing to monitor for any further issues.
Aug 21, 16:08 EDT

Update - We are continuing to monitor for any further issues.
Aug 21, 15:42 EDT

Monitoring - Cloudflare and Toast have reported degraded performance, affecting our APIs and Payment Processing. See https://www.cloudflarestatus.com/ for more details.
Aug 21, 15:41 EDT

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.